Terms and Conditions
Man with Van Enfield Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Enfield provides removal, collection, delivery and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
1.1 Client means the person or organisation booking or paying for the services.
1.2 Services means any removal, man and van, delivery, collection, loading, unloading, packing assistance, or related services provided by us.
1.3 Vehicle means any van or other vehicle used by us in the performance of the services.
1.4 Goods means any items, belongings, furniture, equipment, boxes, or other property handled, transported, or stored as part of the services.
1.5 Premises means any property, building, flat, office, or other location from or to which the goods are moved.
1.6 Agreement means the contract between the client and Man with Van Enfield incorporating these Terms and Conditions and the booking details confirmed at the time of reservation.
2. Scope of Services
2.1 Man with Van Enfield provides man and van, household and office removals, small moves, deliveries, collections, and related services within our operating area and, where agreed, to other locations in the United Kingdom.
2.2 The exact scope of the services, including the number of vehicles, number of operatives, date, time, and locations, will be confirmed at the time of booking and form part of the agreement.
2.3 Any additional services requested on the day of the move, such as extra stops, additional loading, or extended hours beyond the initial booking, will be subject to availability and may incur extra charges.
3. Booking Process
3.1 Bookings may be made by the client through our chosen booking channels, such as online forms or other contact methods as made available by us from time to time.
3.2 When making a booking, the client must provide accurate and complete information, including but not limited to property access details, parking arrangements, number and type of items, and any special handling requirements.
3.3 The client is responsible for notifying us of any factors that may affect the services, such as restricted access, low bridges, stairs, lifts, long carrying distances, or time restrictions.
3.4 A booking is not confirmed until we have accepted the request and provided a confirmation. We reserve the right to refuse any booking at our discretion.
3.5 Any quotation given is based on the information supplied by the client. If that information is inaccurate or incomplete, we may adjust the price accordingly, even after the services have commenced.
4. Pricing and Payments
4.1 Our charges may be based on hourly rates, fixed prices, or a combination of both, as communicated at the time of booking.
4.2 Unless otherwise stated, prices do not include costs such as tolls, congestion or clean air zone charges, parking fees, ferry charges, or other third party expenses. These may be added to the final invoice where applicable.
4.3 We may require a deposit or full payment in advance to secure the booking. The amount and due date of any deposit will be confirmed at the time of booking.
4.4 The balance of any fees due must be paid in accordance with the payment terms notified to the client, which may require payment on completion of the job, in advance, or within a specified period after the invoice date.
4.5 We reserve the right to charge interest or late payment fees in line with applicable law where invoices are not paid on time.
4.6 If payment is not received as required, we may refuse to commence or continue the services, and the booking may be treated as cancelled by the client.
5. Cancellations and Amendments
5.1 If the client wishes to cancel or amend a booking, they must contact us as soon as possible.
5.2 We may apply cancellation charges depending on the notice given:
a. Where more than 48 hours notice is given before the scheduled start time, we may refund any deposit less any reasonable administrative costs.
b. Where between 24 and 48 hours notice is given, we may retain part or all of the deposit or charge a percentage of the quoted price.
c. Where less than 24 hours notice is given, or the client fails to be present at the agreed time and location, we may charge up to 100 percent of the quoted price.
5.3 Any attempt to change the date, time, or scope of the services is subject to availability and may result in a revised quotation and additional charges.
5.4 We reserve the right to cancel or postpone a booking due to reasons beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or other events that make it unsafe or impractical to carry out the services. In such cases, we will seek to offer an alternative date or a refund of any amounts paid for services not provided, but we will not be liable for any indirect or consequential losses.
6. Client Responsibilities
6.1 The client must ensure that they or an authorised representative are present at the start and end of the services to provide instructions, confirm items to be moved, and sign any relevant documents.
6.2 The client is responsible for ensuring that all goods are properly packed and secured in appropriate containers, unless packing services have been explicitly included in the booking.
6.3 The client must remove or suitably secure any fragile, valuable, or delicate items and must inform us in advance of any such items requiring special care.
6.4 The client must ensure that all goods are ready for collection at the agreed time and that safe and reasonable access is provided at both collection and delivery addresses, including suitable parking.
6.5 Any delays caused by inadequate access, waiting time, or the client not being ready to proceed may result in additional charges based on our current rates.
6.6 The client is responsible for any parking fines or penalties arising as a result of instructions given by the client or the lack of appropriate parking permits or arrangements.
7. Excluded Items
7.1 Unless we have agreed in writing, we will not carry or handle any of the following items:
a. Hazardous, flammable, explosive, or illegal goods.
b. Live animals or plants.
d. Cash, jewellery, watches, precious metals, or other high value items.
e. Important documents such as passports, deeds, or financial records.
7.2 If such items are transported without our knowledge, we accept no responsibility for any loss, damage, or consequences arising from them, and the client shall indemnify us against any claims or liabilities.
8. Liability for Loss and Damage
8.1 We will take reasonable care in handling and transporting the goods. However, our liability for loss or damage is subject to the limitations set out in this agreement.
8.2 We will not be liable for any loss or damage that is not reported to us in writing within 48 hours of completion of the services.
8.3 Our liability for loss or damage to goods, where we are found to be at fault, will be limited to a reasonable cost of repair or replacement, up to a maximum amount per job as notified to the client or, if no amount is notified, up to a reasonable market value having regard to the age and condition of the items.
8.4 We will not be liable for:
a. Loss or damage arising from wear and tear, gradual deterioration, or inherent defects in the goods.
b. Loss or damage to goods packed by the client, unless there is clear evidence of mishandling by our staff.
c. Loss of data, software, or digital content.
d. Indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress.
8.5 We will not be liable for any damage to property or premises unless such damage is caused by our negligence. The client must notify us of any such damage as soon as practicable and in any event within 48 hours of completion of the services.
8.6 Where damage occurs as a result of moving goods under the clients express instruction against our advice, and where moving the goods in the manner proposed is likely to cause damage, we shall not be liable.
9. Delays and Time Limits
9.1 While we will use reasonable efforts to adhere to agreed times, any times quoted for arrival or completion are estimates only and are not guaranteed.
9.2 We will not be liable for any losses, costs, or expenses arising from delays caused by traffic, weather, road closures, incidents, or circumstances beyond our reasonable control.
9.3 If delays significantly exceed the estimated schedule due to factors within the clients control, additional charges may apply based on our hourly rates.
10. Waste and Disposal Regulations
10.1 Man with Van Enfield operates in compliance with relevant waste and environmental regulations. We will not remove or dispose of waste in an unlawful manner.
10.2 Where the client requests disposal of items, this must be agreed in advance and may involve additional charges for transporting and disposing of waste or unwanted goods at authorised facilities.
10.3 We will not carry or dispose of controlled, hazardous, or regulated waste unless we are legally permitted to do so and have agreed to such work in writing.
10.4 The client is responsible for accurately describing the nature of any items to be disposed of and for confirming that they have the right to request their removal.
10.5 Any fly tipping or unlawful dumping of waste is strictly prohibited. The client will be liable for any fines, penalties, or costs arising from their instruction to dispose of waste in a manner that breaches legislation.
11. Insurance
11.1 We maintain insurance cover appropriate to our activities, as required by law or good industry practice.
11.2 The client is responsible for ensuring that they have adequate insurance in place for their goods and premises, particularly for high value items or where the value of the goods exceeds our stated liability limits.
11.3 Details of our insurance cover and any limitations may be provided on request.
12. Complaints and Dispute Resolution
12.1 If the client is dissatisfied with any aspect of the services, they should notify us as soon as possible so that we have an opportunity to address the issue.
12.2 Any formal complaint must be submitted in writing, setting out the details of the matter and any supporting evidence, within 7 days of completion of the services.
12.3 We will investigate complaints in a fair and timely manner and will aim to provide a response within a reasonable period.
12.4 Nothing in this section affects the clients statutory rights under applicable consumer legislation.
13. Data Protection and Privacy
13.1 We will collect and use personal data provided by the client for the purpose of administering bookings, delivering the services, processing payments, and meeting legal obligations.
13.2 We will take reasonable steps to protect personal data against unauthorised access, loss, or misuse and will only retain it for as long as necessary for the purposes for which it was collected.
13.3 We may, where necessary, share relevant information with third parties involved in the performance of the services or in the collection of payments, in accordance with applicable data protection law.
14. Termination
14.1 We may terminate the agreement or suspend the provision of services immediately if the client breaches any material term of these Terms and Conditions, fails to make due payment, or behaves in an abusive, threatening, or unsafe manner towards our staff.
14.2 In the event of termination due to client breach, we may retain any amounts already paid and may seek to recover any further losses or costs incurred.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any agreement between the client and Man with Van Enfield are governed by and shall be construed in accordance with the laws of England and Wales.
15.2 Any disputes arising in connection with the services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions will remain in full force and effect.
16.2 No waiver by us of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach.
16.3 We may update or amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time the booking is confirmed.
16.4 These Terms and Conditions, together with the booking confirmation and any written variations agreed by both parties, constitute the entire agreement between the client and Man with Van Enfield in relation to the services.
