Privacy Policy
Man with Van Enfield Privacy Policy
This Privacy Policy explains how Man with Van Enfield collects, uses, stores and protects personal data about its customers and prospective customers in the Enfield area. It also explains your rights under UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Scope of this Privacy Policy
This Privacy Policy applies to all Man with Van Enfield customers, as well as individuals who contact us for quotes, enquiries, or to book services in the Enfield area. By providing your personal data to us, you acknowledge that it will be processed in accordance with this Privacy Policy and applicable data protection laws.
Data Controller
For the purposes of data protection law, Man with Van Enfield is the data controller of the personal data it collects and processes about you. This means that we decide how and why your personal data is used and are responsible for ensuring that it is handled lawfully and securely.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you contact us, request a quote, or use our services:
Identification and contact details, such as your name, address, service address, and other relevant location details.
Communication details, such as your preferred method of contact and the content of communications you send to us, including enquiries, complaints, or feedback.
Service and booking information, such as details of the moving or transport service you request, dates and times of moves, collection and delivery locations, inventory details, and any special instructions you provide.
Payment and transaction data, such as the amount charged, payment method, and transaction history. We do not store full payment card details; these are handled securely by our payment service providers.
Website and usage data, such as technical information about your visit to our website or online booking tools, including IP address, browser type, device identifiers, and information about how you use our site, where this is collected using cookies or similar technologies.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, online forms, or other communication channels, when you request a quote or make a booking, and when you interact with our website or online services.
We may also receive personal data about you from third parties where this is needed to provide our services. For example, you may be referred to us by another business, or a third party may book our services on your behalf. In such cases, we will only process your data in accordance with this Privacy Policy and applicable law.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Performance of a contract: We process your data where it is necessary to provide our services to you, such as when we arrange and carry out a move or transport service, manage bookings, and handle payments.
Compliance with legal obligations: We may process your data to comply with legal or regulatory requirements, such as accounting, tax, or record-keeping obligations.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes managing our relationship with you, improving our services, handling enquiries and complaints, and protecting our business from fraud or misuse.
Consent: In some cases, we may process your data based on your consent, for example for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our services, including processing bookings, planning and performing moves, and delivering your belongings to the correct locations.
To communicate with you about quotes, bookings, changes to services, customer support, and any issues that arise before, during, or after a move.
To process payments, manage invoices, and keep appropriate financial records.
To respond to enquiries, feedback, and complaints and to improve the quality of our services.
To maintain our business operations, including internal administration, reporting, and quality control.
To meet legal and regulatory obligations and to establish, exercise, or defend legal claims.
Where permitted and appropriate, to send you information about services that may be relevant to you. You can object to or opt out of such communications at any time.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties when necessary for the purposes described in this Privacy Policy. These third parties may act as data processors on our behalf or as separate data controllers.
Data processors are service providers who process personal data only on our instructions and for our purposes. These may include:
Payment service providers who process card payments and other transactions securely.
IT and hosting providers who support our website, booking systems, and data storage solutions.
Customer management and communication service providers that help us manage enquiries, bookings, and notifications.
We require all processors to implement appropriate technical and organisational measures to protect your personal data and to process it only in accordance with our instructions and applicable law.
We may also share your data with professional advisers, such as accountants or legal advisers, where necessary, and with public authorities or law enforcement if we are required to do so by law or to protect our rights or the safety of others.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services to you, to comply with legal, accounting, or reporting requirements, and to resolve disputes.
In general, we will keep booking and transaction records, together with your basic contact details, for a period that allows us to meet our legal obligations and to respond to any queries about past services. After this period, we will securely delete, anonymise, or otherwise remove personal data that is no longer needed.
The specific retention period may vary depending on the type of data and the legal or operational requirements that apply. We regularly review the personal data we hold to ensure it is kept no longer than necessary.
International Transfers
If we transfer your personal data outside the United Kingdom, we will ensure that an adequate level of protection is in place in accordance with data protection law. This may include using countries with an adequacy decision, or implementing appropriate safeguards such as standard contractual clauses or equivalent arrangements. You can request more information about international transfers using the contact details provided on our website or other communications.
How We Protect Your Data
We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include access controls, secure storage, and staff training on data protection responsibilities.
While we take reasonable steps to protect your data, no system can be completely secure. You are responsible for ensuring that any communication you send to us is transmitted securely and for keeping your own devices and systems protected.
Your Rights Under Data Protection Law
As a customer or prospective customer of Man with Van Enfield in the Enfield area, you have the following rights regarding your personal data, subject to certain conditions and exceptions:
Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, together with information about how it is used.
Right to rectification: You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: You can ask us to delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You can ask us to restrict the processing of your data in certain situations, such as while we are considering a request for rectification.
Right to data portability: Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to object: You can object at any time to processing based on our legitimate interests, including direct marketing. We will stop processing your data unless we have compelling legitimate grounds that override your interests, or where processing is needed for legal claims.
Rights relating to consent: Where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights and Complaints
You can exercise your rights or ask questions about how we handle your personal data by contacting us using the details made available on our website or through our usual communication channels. We may need to confirm your identity before responding to certain requests to protect your privacy and security.
If you are not satisfied with our response or how we handle your personal data, you also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will take reasonable steps to notify you, such as by updating the policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
